Product & Contact Support

On Average, our response times are:
Less than 24 hours - All non-peak times, business days only
Less than 48 hours - Peak times such as the lead up to Christmas or Mondays, business days only.

Saturday/Sunday Support - SmoothStar support is unavailable at this time but we may offer this in the future.

If you have not received a response within 48 hours, please contact us via email only, quoting your ticket number in the subject line. Do not create a new ticket by raising a new query.

If your issue is urgent and needs a timely response e.g. change order, change delivery address, or cancel the order, please first raise a ticket through one of the above channels and then call us quoting the ticket number.

SmoothStar Support hours are between 9am to 5pm AEST (Sydney Australia time) Monday - Friday.

SmoothStar International Pty Ltd
3a/1 Rowe Street
Freshwater
NSW 2096
Australia

If you have a warranty question/enquiry, please go to the SmoothStar warranty page to first understand SmoothStar’s warranty policy. At the bottom of the warranty information, use the online form to contact us. Please do not use the channels below to process warranty claims. Typical warranty claims take longer to respond to and solve than regular SmoothStar queries. If you are unsure, please email the support team.

SmoothStar receives hundreds of queries every day from all around the world. Please help us help you faster by only submitting one query through only ONE channel. Regardless of the channel you use, they all consolidated into the one support system.

Customer support is only provided on these channels:
Contact form on this page
Email via support@Smoothstar.com.au
Whatsapp on +61 (0) 415 360 450
Facebook messenger via https://www.facebook.com/smoothstarskate
Phone +61 (0) 415 360 450

We do not offer reliable support via Instagram Messenger.

If you require SmoothStar support in another language other than English please let us know when you raise your ticket through one of the above channels.

SmoothStar support is offered in the following languages: Spanish, Portuguese, English and Japanese.